Flight delays and cancellations are the bane of anyone planning on flying abroad for their holiday.
With the recent news that flights across the UK would be disrupted because of a 'network-wide failure of UK air traffic control systems', many will be left wondering how they can make a claim.
Luckily, it's now as easy as ever to make a claim for compensation.
How do I claim compensation for a delayed or cancelled flight?
According to the Civil Aviation Authority (CAA), those who believe they have a right to claim compensation should contact their airline directly.
Compensation for a delayed or cancelled flight is not automatic and it is recommended that those affected get in contact with their chosen provider as soon as possible.
The CAA also warned that many airlines will not deal with complaints if the affected party makes them through a third-party resolver or claims management company.
The best thing to do is to make the claim for disruption through the company's website.
What should I do if my delayed or cancelled flight claim is rejected?
If an airline declines a claim for compensation, it should state clearly why it has done so.
For example, it could state that the disruption was caused by an 'extraordinary circumstance' in which it may be excused from making a payment.
If the complainant does not agree with the outcome, they may escalate the issue.
Some airlines are members of alternative dispute resolution bodies (ADR) and should provide passengers with details of these schemes, according to the CAA.
Why are you making commenting on The National only available to subscribers?
We know there are thousands of National readers who want to debate, argue and go back and forth in the comments section of our stories. We’ve got the most informed readers in Scotland, asking each other the big questions about the future of our country.
Unfortunately, though, these important debates are being spoiled by a vocal minority of trolls who aren’t really interested in the issues, try to derail the conversations, register under fake names, and post vile abuse.
So that’s why we’ve decided to make the ability to comment only available to our paying subscribers. That way, all the trolls who post abuse on our website will have to pay if they want to join the debate – and risk a permanent ban from the account that they subscribe with.
The conversation will go back to what it should be about – people who care passionately about the issues, but disagree constructively on what we should do about them. Let’s get that debate started!
Callum Baird, Editor of The National
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here