TRAVELLERS have faced ongoing chaos on Sunday through to Monday as large parts of the UK were hit by snow and temperatures across the country plummeted.
Many were forced to sleep in the airport as others scrambled to find hotels for the night - including James McCall, a 50-year-old from Dorset who will forfeit thousands after cancelled flights from Edinburgh to Gatwick meant his cheese company could not make it to a Christmas market at the busiest time of the year for his business.
“(We are) frustrated and tired. We just want to get home,” McCall told the PA news agency.
“People with young babies and families were stranded… Some people were crying on the phone with relatives – really sobbing.
“I’m due at a Christmas market today which I’ve had to pull out of at the busiest time of year… (That’s) probably £2000.
READ MORE: Scotland records coldest night of year as weather causes travel chaos
“My wife is a teacher and it was her nativity play today. She’s director and apparently it will be a disaster without her.”
McCall, his wife, Kelly, and two others have children at home they cannot get to after being in Edinburgh for a family wedding.
They were meant to fly on the ten past seven flight with EasyJet on Sunday but kept getting pushed onto later flights due to snow at Gatwick before the airline’s app crashed and they were encouraged to find a hotel.
“We managed to find a hotel overnight, others were staying at the airport,” he explained.
“EasyJet provided zero help to anyone – we were basically told to go away.
“Shocking way to treat people.”
McCall and his wife hope their flight on Monday evening will take off as planned.
READ MORE: Pictures show snowfall across Scotland as temperature goes under -15
A spokesperson from EasyJet said: “Airlines operating to and from the UK last night have been experiencing disruption to their flying programmes due to adverse weather, including flight EZY812 from Edinburgh to London Gatwick which unfortunately had to be cancelled as a result of the snow closure at London Gatwick.
“We are doing everything possible to minimise the disruption for our customers, notifying them directly of their options including a free transfer to an alternative flight or a refund as well as providing overnight hotel accommodation and meals and are advising any customers who source their own that they will be reimbursed.
“The safety and wellbeing of our customers and crew is easyJet’s highest priority and while this is outside of our control, we would like to apologise to customers for the inconvenience caused as a result of the weather.”
Why are you making commenting on The National only available to subscribers?
We know there are thousands of National readers who want to debate, argue and go back and forth in the comments section of our stories. We’ve got the most informed readers in Scotland, asking each other the big questions about the future of our country.
Unfortunately, though, these important debates are being spoiled by a vocal minority of trolls who aren’t really interested in the issues, try to derail the conversations, register under fake names, and post vile abuse.
So that’s why we’ve decided to make the ability to comment only available to our paying subscribers. That way, all the trolls who post abuse on our website will have to pay if they want to join the debate – and risk a permanent ban from the account that they subscribe with.
The conversation will go back to what it should be about – people who care passionately about the issues, but disagree constructively on what we should do about them. Let’s get that debate started!
Callum Baird, Editor of The National
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereLast Updated:
Report this comment Cancel