Now TV customers across the UK have been urged to check their direct debits after some users complained after being charged more for the popular streaming service.
Customers are being warned over a ‘hidden’ monthly charge for the Sky streaming service.
Some users of the Sky streaming service have been charged a £5 monthly fee for the ‘Boost’ package without realising they were signed up for it. Over a year this adds up to £60.
Now TV Boost allows subscribers to watch programmes in HD on several devices, and it is advert free.
Why are customers being charged?
It appears that some unsuspecting customers have been charged the £5 monthly fee for the package after it was automatically added to their account after signing up for a free trial.
If subscribers are unaware they are signed up, the package could end up adding £60 extra per year to bills.
Questioning the charge on social media, one customer wrote: "Hello, I’ve only just noticed that I seem to have been being billed for something called 'Boost' on top of my Now TV subscription.
"I’m not sure what Boost is and I don’t remember subscribing to it."
Someone else said they had a similar problem, writing: "Just seen a charge for @NOW TV Boost on my bank account.
"I’ve actively avoided signing up for this extra charge that gets you basically nothing only to have Now sign me up without me knowing about it."
Another added: "Why have I started being charged £5 for a Now TV 'Boost'?"
A spokesperson for Now said: "We know our members value the option to stream our content in HD and on multiple devices simultaneously.
"Therefore, at checkout, we wanted to offer this functionality to all members as quickly and easily as possible via our Boost membership."
How do I cancel my Boost subscription?
NOW TV customers are given the option to sign up to the ‘Boost’ service when subscribing to the service.
Customers should be asked if they want to add a Boost free trial at the checkout, but subscribers need to be aware they will start to be charged for it once the trial ends.
An additional £5 per month will be added to the cost of the subscription package you are signed up for unless it is cancelled before the free trial is over.
When purchasing a bundle, it is possible to remove the free Boost trial at the checkout if you wish.
Those who already have a NOW TV subscription and have already signed up to Boost by mistake can cancel it by logging into their account online.
Once logged in, go to "memberships and vouchers" in the drop down menu and look for Boost. If it is listed, simply click "cancel membership" to get rid of it.
Customers will still have access to the service until their next bill is due, after which it will become inactive.
Why are you making commenting on The National only available to subscribers?
We know there are thousands of National readers who want to debate, argue and go back and forth in the comments section of our stories. We’ve got the most informed readers in Scotland, asking each other the big questions about the future of our country.
Unfortunately, though, these important debates are being spoiled by a vocal minority of trolls who aren’t really interested in the issues, try to derail the conversations, register under fake names, and post vile abuse.
So that’s why we’ve decided to make the ability to comment only available to our paying subscribers. That way, all the trolls who post abuse on our website will have to pay if they want to join the debate – and risk a permanent ban from the account that they subscribe with.
The conversation will go back to what it should be about – people who care passionately about the issues, but disagree constructively on what we should do about them. Let’s get that debate started!
Callum Baird, Editor of The National
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