SANTANDER is cutting branch opening hours this summer as it scales back in-person services.
The changes mean its banks will operate from 9.30am to 3pm on weekdays, instead of until 4.30pm.
The bank said branch staff will still be available for pre-booked face-to-face appointments between 3pm and 5pm, if customers need support that cannot be provided through alternative channels or earlier in the day.
A handful of branches situated in shopping centres will be excluded from the changes.
The bank said the number of customers using its UK branches fell by a third (33%) over the two years before the coronavirus pandemic, and a further 50% in 2020 and 12% in 2021.
The changes will take place from July 18 and Santander said there will be no compulsory redundancies or a reduction of employee working hours as a result.
The bank plans to beef up its telephone support for customers and said branch staff will be trained to help on the phone alongside their current face-to-face roles.
The shake-up will also see 316 branches across the UK - including 17 in Scotland - move from being open from 9.30am to 4pm on Saturdays to operating a half-day service, closing at 12.30pm. See below for a full list of affected Scottish branches.
Face-to-face appointments can still be made at these branches until 4pm.
Meanwhile, 76 branches will retain their current half-day opening hours on a Saturday, and 58 sites will remain closed on a Saturday.
There will be no branch closures as part of the changes, Santander said, adding that all of its 450 sites will remain open every weekday.
There will be also be no change in the number of branches open on a Saturday, with 87% sites operating from 9.30am to 12.30pm.
The bank said the changes reflect a thorough review of when customers use its branches.
Richard Owen, head of branches at Santander, said: “These changes will enable us to maintain our existing branch network while providing significant additional capacity to help customers who want to talk to us by phone.
“We have seen a continuing reduction in branch usage over several years, both before and since the peak of the pandemic, with many customers preferring to transact digitally or contact us by phone.
“We want to make sure we have the right mix of channels to help our customers however they choose to bank with us.”
Santander said it will be writing to regular branch customers to explain the new opening hours and to offer support.
Bank branch and ATM closures in recent years have sparked concern about people being easily able to access their money. The Government has said it will legislate to protect the future of cash.
Several industry initiatives have been taking place, such as cashback in shops, and shared “banking hubs”.
Santander said it remains actively committed to the wider access to cash movement, with representation on several industry working groups and participation in the Cash Action Group’s shared hub initiative.
Where is Santander reducing branch opening hours on Saturdays?
Aberdeen
Ayr
Cumbernauld
Dumfries
Dundee
Dunfermline
East Kilbride
Edinburgh
Elgin
Glasgow Argyll Street
Glasgow Byres Road
Glasgow Newton Mearns
Glasgow Rutherglen
Inverness
Paisley
Perth
Stirling
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