WITH one week to go until the biggest boat on Loch Tay returns to the water, three staff members are celebrating top industry accreditation.
Highland Safaris’ customer experience supervisors Nancy McKay and Megan Moore, and retail manager Denise McNaughton are celebrating having passed “Lead, Motivate & Succeed”, an industry training course for Visitor Attractions, supported by VisitScotland, and delivered by ASVA (the Association of Scottish Visitor Attractions).
The course is designed to “stretch the visitors experience at a five star attraction”.
“It’s not just about them leaving us knowing we have given them five star service, it’s also about them knowing where else to visit nearby,” said director Julie Riddell.
“As well as having put Nancy, Megan and Denise through this course, which is for supervisor level, all our staff have now completed the ‘Exceeding Visitor’s Expectations’ Course, which is another important one delivered by ASVA, and which they, and VisitScotland, strongly recommend that all staff take part in. All have been of huge benefit, equipping our staff with the skills, confidence, and knowledge they need to enhance our visitor’s experiences,” she continued.
“Collaboration with other attractions, accommodation providers, and partner businesses, is a big driver for us, inspiring our highly successful Safari Pass, which gives discounts.”
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